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0 of 0 people found the following review helpful: |
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John Wyckoff |
October 21, 2007 |
| Reviewer:
Karen Schoonover
from Nixa, MO United States
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How do I contact John? Old time friend. Thanks.
Karen Schoonover
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1 of 1 people found the following review helpful: |
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This book is a must for any Dealership Manager |
May 11, 2005 |
| Reviewer:
Zack Paul
from West Yellowstone, MT United States
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I highly recommend this book for anyone managing a motorcycle, Powersports, marine or even bicycle dealership. It’s also helpful for any small retail business.
A lot of the time retailers and dealerships drop the ball on small things that make a big difference. Things like how listen to the customer. You have to learn what to react to from the customer and when not to say too much. The book tells you how to read people and understand what they really want. It helps you understand how to create a good relationship that keeps the customer coming back to the dealership for new helmets, jackets, pipes and other add-ons.
MYOB2 is perfect for dealer principals. Maybe the biggest benefit will be for dealership staff, such as service managers, parts managers and general managers looking for career advancement -- maybe even hoping to own a dealership some day.
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2 of 2 people found the following review helpful: |
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Wish I Had This Book 3 Years Ago |
May 10, 2005 |
| Reviewer:
"though she be little she be fierce"
from Midwest USA
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Many useful insights for any kind of small retail business are in this book. I wish I'd had this book 3 years ago when we were running a small retail gallery. It might be about motorcycles, but the book provides superb advice that can be used regardless of the type of retail store you run.
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